Refund & Returns Policy

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Effective Date: 06/12/2024

At Glossy By Diana, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help.

1. Return Conditions

You can return an item purchased from our website under the following conditions:

  • The return request must be made within 1 days of the delivery date.
  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • A proof of purchase or receipt must be provided.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at glossydiana66@gmail.com with your order number, the product you wish to return, and the reason for the return.
  2. Wait for Approval: We will respond within 2 business days with instructions on how to proceed with your return.
  3. Ship the Item: Once your return is approved, securely package the product and send it to the following address:
    • Glossy By Diana
    • Makepe, Douala, Cameroon

3. Return Shipping Costs

  • The customer is responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Original shipping costs are non-refundable.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Refund Timeframes

  • Inspection and processing of returns take approximately 7 business days from the date we receive your return.
  • Refunds to your bank account or credit card may take an additional 5-10 business days to appear, depending on your financial institution.

6. Non-Returnable Items

Certain items are non-returnable:

  • Products that have been used or opened
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at glossydiana66@gmail.com with your order number and details of the defect or damage. We will provide instructions on how to proceed with the exchange.

8. Customer Support

For any questions or concerns regarding returns and refunds, please contact our customer support team:

We are here to help and ensure that your experience with Glossy By Diana is satisfactory. Thank you for shopping with us.

This Returns and Refunds Policy aims to be clear, fair, and user-friendly, outlining the necessary steps and conditions for returns and ensuring transparency for both the customer and the business.

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